Care Control Status

All Systems Operational

About This Site

Welcome to the Care Control Status. On this page, you can view the current status of our systems, including any outages, ongoing issues, or scheduled maintenance activities.
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Please note that our status page updates every 30 minutes. If you are experiencing any issues, we encourage you to revisit the status page in about 30 minutes for the most current updates and information. Thank you for your patience and understanding.

Uptime over the past 90 days. View historical uptime.
Care Control Databases Operational
90 days ago
99.98 % uptime
Today
Cloud Apps (Care Planning, Admin, HR, Insights, Org Management, Roster, Consolidated Invoicing, CRM and Payroll) Operational
90 days ago
99.98 % uptime
Today
Device Applications (Pocket, Mobile, eMAR, Screens, and Academy) Operational
90 days ago
99.98 % uptime
Today
Website Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 19, 2026
Brief service interruption of less than 5 minutes per affected service
Completed - The scheduled maintenance has been completed.
May 19, 16:00 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 19, 14:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 14:30 BST
Update - We will be undergoing scheduled maintenance during this time.
May 19, 09:35 BST
Update - We will be undergoing scheduled maintenance during this time.
May 18, 13:58 BST
Scheduled - We will be carrying out essential planned maintenance on Care Control services to support the continued security, reliability and compatibility of our platform.

During the maintenance window, Care Control Cloud, Pocket, Mobile, eMAR and Screens may each experience a brief interruption while updates are applied and servers are restarted.

Any disruption is expected to last less than 5 minutes per service within the scheduled window.

No action is required from customers. Services will resume automatically once the maintenance has been completed.

Our Infrastructure Team will closely monitor all systems following the update to ensure services continue operating as expected.

We apologise for any inconvenience and appreciate your patience while this essential maintenance is completed.

For any questions or concerns, please contact support@carecontrolsystems.co.uk

Care Control Infrastructure Team
May 13, 15:24 BST
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026
Brief Service Interruption - Resolved
Resolved - Some customers may have experienced a brief interruption when accessing Care Control Pocket, Mobile and eMAR at 12:45 - 14:35.

This happened following an update. Our team quickly identified the issue, restored the correct setting and services recovered shortly after.

All affected services are now operating normally. We have also added further checks to help prevent this happening during future updates.

We apologise for any inconvenience caused and thank you for your patience.
May 13, 12:45 BST
May 12, 2026
Android Device Access - Resolved
Resolved - Some customers using older Android devices may have had difficulty accessing Care Control Pocket, Mobile and eMAR at 10:05 - 12:25

This was caused by a behind-the-scenes security update that affected how some older devices connected to our services. Our team identified the issue and applied an update to restore access for those devices.

Services are now operating normally. We apologise for any inconvenience caused and thank you for your patience.
May 12, 10:00 BST
May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

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